Terms & Conditions

By making a reservation with Snow Denn Lodge you are bound by Snow Denn Lodge’s terms and conditions. This document outlines our standard terms and conditions for all guests.

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BOOKINGS & PAYMENT

Bookings cannot be accepted from persons under eighteen years of age.

If a booking has been made via a booking channel (for example Booking.com), the terms and conditions of payment will be outlined by the booking channel.

For bookings where a deposit payment is required in order to confirm the booking, until payment has been made and confirmation has been sent by Snow Denn Lodge confirming as such, the booking is not confirmed and the property may be booked by another guest. Any enquiries where payment is not made within four days may result in booking(s) being cancelled.

Where payment terms are not met by the required due date, bookings may be cancelled.

All prices are inclusive of GST. Prices are subject to change without notice. All payments made are in NZD.

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RIGHT TO REVOKE OR REFUSE BOOKINGS

Snow Denn Lodge reserves the right to revoke or refuse to honour any booking, at any time before or during the rental period, which may in their opinion (and at their sole discretion) be unsuitable for the property or breach any of these terms and conditions, or the terms and conditions of the booking channel that the booking was made through.

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CANCELLATION POLICY

Should the guest need to cancel their reservation(s) for any reason, they must notify Snow Denn Lodge in writing via email immediately.

If a booking has been made through a booking channel, the cancellation policy for that booking will be outlined by the booking channel.

Where bookings are made directly with Snow Denn Lodge (not through a booking channel), the following cancellation policy applies:

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Individual Room Bookings

If you cancel your booking more than 7 days before your scheduled arrival, you will receive a full refund of all money paid.

If you cancel your booking within 7 days of your arrival, the first night's tariff will be charged.

No refund will be provided if you cancel within 48 hours of your arrival or if you do not arrive (no-show).

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Exclusive Use Bookings

Where cancellation is notified more than 30 days prior to the arrival date, a full refund will be provided.

Where cancellation is notified 14–30 days prior to the arrival date, 100% of the deposit paid will be retained by Snow Denn Lodge.

Where cancellation is notified between 7–13 days prior to the arrival date, a fee equal to 50% of the total booking value less the deposit will be charged by Snow Denn Lodge.

Where a cancellation is notified less than 7 days prior to the arrival date, a fee equal to 100% of the total booking value less the deposit will be charged by Snow Denn Lodge.

In the unlikely event that a booking must be cancelled by Snow Denn Lodge, every effort will be made to transfer the booking and payment to another date suitable to the guest. If this is not possible, any payments made by the guest will be refunded in full. No compensation will be offered or paid under any circumstances.

Snow Denn Lodge strongly advises guests to obtain Holiday & Travel Insurance to cover themselves against unforeseen circumstances.

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CHECK-IN & DEPARTURE TIMES

Check-in time is from 2.30pm and departure time is by 10.00am, unless otherwise arranged. If the property is not vacated at departure time, Snow Denn Lodge reserves the right to enter the property, remove any belongings, and take such further action as may be necessary in order to begin the cleaning of the property. Snow Denn Lodge reserves the right to charge guests NZD$100 per hour for any unauthorised overstaying.

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NUMBER OF GUESTS

The property can only be occupied by the number of persons stated in the booking confirmation or as subsequently agreed with Snow Denn Lodge. Snow Denn Lodge reserves the right to refuse occupancy of the property if this condition is not observed. If additional guests are found to have stayed at the property, then Snow Denn Lodge reserves the right to charge the guest for this at a rate of NZD$65 per person per night.

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USAGE OF PROPERTY AND STRICT NO PARTY, QUIET ENJOYMENT POLICY

Snow Denn Lodge operates a strict no party and quiet enjoyment policy for our property. Snow Denn Lodge's property is not to be used for any gatherings, parties, weddings, stag or hen parties or other functions without written permission by Snow Denn Lodge. If the property is found to be misused by the guest, they will be asked to leave the property immediately without any refund.

If any noise complaints are received during a guest's stay in the property, the guest(s) will be notified. If, after a guest is notified by Snow Denn Lodge about a noise complaint, a subsequent noise complaint is received during the guest's stay, a fee of NZD$250 will be charged for each subsequent noise complaint. If subsequent noise complaints are received after the guest's first noise complaint warning, Snow Denn Lodge reserves the right to evict the guest(s) immediately and without refund.

All noise inside Snow Denn Lodge rooms must always be kept to reasonable levels. After 9.30pm, there is to be low noise inside Snow Denn Lodge rooms that could be heard by neighbouring rooms or properties, including no yelling, music, or other excessive noise.

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NO SMOKING POLICY

There is strictly no smoking or vaping permitted on the property of Snow Denn Lodge. Guests violating this policy will be charged a fee of NZD$500 and may be asked to leave the property immediately without any refund.

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LOST KEYS

Guests will be provided with a fob and key to access Snow Denn Lodge facilities. All keys must be returned upon the guest's departure. If keys are not returned on departure, a fee of NZD$20 will be charged for each set of keys that has not been returned.

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CLEANING & LINEN

Cleaning is provided upon departure for all guests. The cleaning includes a basic clean of the property and does not cover excessive mess, rubbish or soiling of any type. If the property is left in a state that requires more than a basic clean, the guest will be charged at a rate of NZD$50 per hour. The clean will be carried out once the property has been vacated.

For longer stays, a complimentary room service and change of linen may be provided and Snow Denn Lodge will confirm this with guests on arrival.

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PETS

No pets are allowed on the property. Guests violating this policy will be charged a fee of NZD$500.

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INDEMNITY

Snow Denn Lodge does not condone unsafe, unruly, irresponsible or illegal conduct or behaviour on the premises during your stay. Snow Denn Lodge accepts no responsibility for any actions, incidents, loss, damage or injury sustained during your stay at the premises.

The guest accepts and agrees that a condition of the stay and use of facilities at the property is that all guests indemnify and agree to keep indemnified the Owner against all liability whatsoever and howsoever arising, including but not limited to any actions, incidents, loss or injury sustained during their stay at the property.

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GUESTS' OBLIGATIONS IN RESPECT TO THE PROPERTY

The guest shall be responsible for the property during their stay. The guest shall take reasonable care of the property and shall leave the property, including all utensils, fixtures, fittings (including artwork) and equipment on, in or about the property in a clean and tidy condition at the end of the stay.

The guest shall be liable for any breakages or damage caused to the property or any part thereof or any of the chattels therein that may occur during the guest's occupation of the property, and all costs of repair and replacement thereof shall be payable by the guest to Snow Denn Lodge.

Any damage or breakage to any part of the property or any of the chattels therein shall be reported to Snow Denn Lodge as soon as possible after the damage occurs.

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GUESTS' OBLIGATIONS IN RESPECT TO THE PROPERTY AND MANAGEMENT RULES

Guests are required to abide by the rules set out by the owners of the property. These rules include, but are not limited to, no smoking or vaping on the property, no excess noise on the property, no pets on the property and respect for other people within the property. If a guest violates any rules they may be asked to leave the property immediately without any refund.

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COMMENTS & COMPLAINTS

Every reasonable care will be taken to ensure that the property is presented to guests to a high standard. Should guests find on arrival that there is a problem, or cause for complaint, then they should immediately refer this to the Lodge Manager.

Snow Denn Lodge is committed to ensuring that any problems or complaints guests may have whilst at the property are resolved efficiently and promptly, but as such we must be given the opportunity to do so. Any failure to notify the Lodge Manager immediately or refusal of reasonable rectification may affect the guest's right to compensation.

The guest must be contactable on the phone number provided to Snow Denn Lodge so that Snow Denn Lodge can communicate with the guest about the problems or complaints. The guest must formally confirm any unresolved complaint in writing by email to Snow Denn Lodge within 7 days of the departure date.

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STORAGE OF CREDIT CARD DETAILS

The credit card details for online payments will be securely stored and only used in the following instances:

• For additional payments where the guest has authorised the charging of the card for the additional money owed.

• For certain losses or expenses after a guest's stay, including damage to the property, smoking/vaping fee, noise complaint fee, pet fee, additional guest fee, excess mess or soiling fee.

Snow Denn Lodge will only charge the stored credit card in accordance with and in compliance with the Snow Denn Lodge terms and conditions, and any applicable laws and regulations.

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PRIVACY NOTICE

This is the Privacy Notice of Piwakawaka Group Holdings Limited trading as Snow Denn Lodge. In this document, "we", "our", or "us" refer to Piwakawaka Group Holdings Limited trading as Snow Denn Lodge.

Piwakawaka Group Holdings Limited is registered in New Zealand.

Our registered office is at 6 Bank Street, Methven, New Zealand 7730.

This privacy notice aims to inform you about how we collect and handle any information that we collect from you, or that you provide to us.

It covers both information that could identify you ("personal information") and information that could not and is to be read in conjunction with the Snow Denn Lodge Website Terms of Use.

We undertake to protect your privacy and confidentiality. We understand that all users of our website are quite rightly concerned to know that their data will not be used for any purpose unintended by them and will not accidentally fall into the hands of a third party.

Our privacy notice complies with New Zealand law and adheres to the Privacy Act 2020. We currently do not operate in other jurisdictions. If you think our privacy falls short of your expectations or that we are failing to abide by our privacy notice, please contact us at info@snowdennlodge.co.nz.

We recognise that information privacy is an ongoing responsibility, and so we will from time to time update this privacy notice as we undertake new personal data practices or adopt new privacy policies.

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1. Business and Personal Information

This includes basic identification and contact information, such as your name and contact details. It may also include all information given to us in the course of your business and ours, such as information you give us in your capacity as our client. We undertake to preserve the confidentiality of the information and the terms of our relationship. It is not used for any other purpose. We expect you to reciprocate this policy.

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2. Purpose of Collection

This information is used:

2.1 To provide you with the services which you request.

2.2 For verifying your identity for security purposes.

2.3 For marketing our services.

2.4 Information which does not identify any individual may be used in a general way by us or third parties to provide class information, for example relating to demographics or usage of a particular page or service.

Although there are no minimum timeframes for retention of information under the Privacy Act 2020 (www.privacy.org.nz), we acknowledge that it is not our intention to keep personal information for any longer than necessary. However, we are obliged to keep information secure, which forms part of our business records, for a minimum of seven (7) years as part of our record-keeping obligations outlined by Inland Revenue (www.ird.govt.nz).

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3. Access to Information

At any time you may review or update the personally identifiable information that we hold about you by emailing the Privacy Officer at info@snowdennlodge.co.nz.

To better safeguard your information, we will take reasonable steps to verify your identity before granting access to or making corrections to your information.

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4. Your Domain Name and Email Address Security

This information is recognised by our servers and the pages you visit are recorded. We shall not under any circumstances divulge your email address to any unauthorised person who is not an employee or contractor of ours and who does not need to know, either generally or specifically.

This information is used:

4.1 To correspond with you or deal with you as you expect.

4.2 In a collective way not referable to any particular individual, for the purpose of quality control and improvement of our website.

4.3 To send you news about the services that you have contacted us about.

4.4 To tell you about any other of our services or services of related websites, where applicable.

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5. Social Media Privacy

Snow Denn Lodge values your security and privacy. Should you post online to our Facebook page or any other social media platform, anyone can read your words and view your images. Please do not share any personal details or sensitive information when posting on our social media pages.

At times we may need some personal details to help resolve your query. We ask that you provide those through secure channels. If you have specific questions about your account or service with us, send us a private message and we can direct you to the right person.

When you visit our social media pages, post, like, comment, enter a competition, or send us a private message, we collect information about you and your use of the platform. For further information about what information we collect and how we may use or share it, please read this privacy notice thoroughly.